I won't be home to receive my UPS shipment. What do I do?

When you know that you will not be home during the time your normal delivery takes place, there are several options.

1) Arrange with a neighbor to sign for the package on your behalf.

2) When the UPS driver tries to deliver and nobody is home to sign, he or she will leave a yellow and brown "Info Notice" sticky note on your door. There will be instructions on the note as to how you can pick up your package.

3) The driver will make 3 delivery attempts before sending the package back to the shipper. If you receive an Info Notice, take action!

4) Have the package redirected to your work location. If you are able to receive packages at work, call the number on the Info Notice and have the package sent to work.

5) Call 1-800-PICK-UPS and have the associate either redirect your package or put your package on HOLD at the local hub facility. They usually have a customer counter that is open until around 6:00 p.m. where you can go after work to retrieve your package. They will hold the package for an additional 5 days to give you time to get to the hub to pick up your package.

6) When you order your product, have the company ship the package with the "Shipper Release" option. This will require the driver to simply drop the package at your door and leave. The driver normally has the choice of obtaining a signature or not; however, with shipper release, the driver has no choice but to leave the package. Understand that Shipper Release releases the shipper, the driver, and UPS of all liability associated with leaving the package at the door. If it gets stolen, there will be no claim paid for the missing product.

7) Rent a private mailbox at your local The UPS Store. We can sign for all of your parcels and call you when they arrive. Pick them up at your leisure!

So, stop by your local The UPS Store to learn more about how to ship and receive packages more efficiently!